(TITC) – On 12th May 2023, Ha Noi Department of Tourism coordinated with the People's Committee of Dan Phuong District to organize a conference on improving the skills of tourism civilized behavior and community tourism for residents in Ha Mo Commune, Dan Phuong District.
Ha Mo is an ancient land of thousands of years of famous civilization known for O Dien ancient citadel, once the capital of the Van Xuan state in the 6th century under the Later Nam De Ly Phat Tu.
This is the land of talents for the country such as Thai Uy To Hien Thanh, Hoang Giap (second doctor) Do Tri Trung, Dr. Dao Hoang Thuc during the feudal period. The heritage sites include Van Xuan Temple, Ham Rong Temple, Van Hien Temple, Tri Chi Temple, Chinh Khi Temple, Bao An Pagoda, Hai Giac Pagoda...
Assoc. Prof. Dr. Pham Hong Long
With the desire to build Ha Mo as an attractive tourist destination of Dan Phuong District and Ha Noi, on 8th December 2020, the Ha Noi People's Committee issued a Decision to recognize Ha Mo tourist site.
In April 2023, the People's Committee of Dan Phuong District issued the Plan on "Improving the quality of Ha Mo tourist destination in 2023" in order to build a quality and attractive destination brand based on potential advantages of the ancient land of O Dien, promote tourism development.
Overview of conference
The conference on improving civilized tourism and community-based tourism for residents in Ha Mo commune was held to propagate tourism benefits, guide service and communication skills for the people, sellers and servicemen at tourist attractions in Ha Mo commune.
At the conference, Assoc. Prof. Dr. Pham Hong Long – Head of Tourism Division (University of Social Sciences and Humanities) shared civilized behavior skills in tourism, tourism benefits, and communication skills; promote the value of historical and cultural relics for tourism development; develop community-based tourism in association with new rural construction.
Accordingly, tourism is to satisfy the senses: seeing, hearing, touching, tasting, smelling and perception/sense. Therefore, people who provide tourist services should pay attention to meet these needs of tourists in building products and serving guests.
According to Dr. Pham Hong Long, there are two types of guests (introverts and extroverts). Extroverted guests are more alive, easygoing, and it is easier to serve. Introvert guests are thoughtful, calm, and meticulous, so they have higher requirements. Depending on the target audience, the tourist service providers should behave accordingly.
Van Hien Temple
In addition, to attract visitors, it is necessary to satisfy their eyes by always smiling, well dressed; satisfy the hearing by constantly praising guests; always taking care of them. Follow the SOFTEN principle: always smile; open, friendly, sociable; witty, humorous; greeting and shaking hands sincerely; should look at the guest when conversing; and always nod, approve, support.
Tourism Information Technology Center
